Widerrufsrecht
Effective Date: November 2023
Returns and Refunds Policy
Chris Colston | art
We want you to be completely satisfied with your purchase from Chris Colston | art. If you have any concerns or issues with your order, please read our Returns Policy below for guidance on how to proceed.
Returns Eligibility:
Fine Art, Photography, and Prints: Due to the delicate nature of our products, we accept returns only in the following circumstances:
- The item received is damaged or defective.
- The wrong item was shipped.
Initiating a Return:
- Contact Us: Notify us of any issues with your order within 14 days of receiving it. You can reach us via shop@chriscolston.co.uk or via our contact form. with your order number, a brief description of the issue, and clear photographs of the item(s) in question.
- Approval Process: Our team will review your request and provide instructions on how to proceed if your return is eligible.
Return Conditions:
Original Packaging: Please return the item(s) in the original packaging to ensure safe transit.
Unused and Unaltered: Returned items must be unused, unaltered, and in the same condition as when you received them.
Refund Process:
- Damaged or Defective Items: If your item is damaged or defective, we will initiate a refund or replacement, including any applicable shipping fees.
- Wrong Item Shipped: If you received the wrong item, we will arrange for the correct item to be sent to you, or provide a refund, including any applicable shipping fees.
- Custom Orders: Items that are custom-made or personalised are non-returnable unless they are damaged or defective.
Return Shipping:
- Cost Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
Contact Information:
If you have any questions or concerns regarding our Returns Policy, please reach out at shop@chriscolston.co.uk or via our contact form.